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Welcome to the OnDemand5.com/ShopKey5.com newsletter.
This newsletter is provided to share information about our users, their shops, automotive industry news, things going on at Mitchell 1 as well as tips for using the OnDemand5.com and ShopKey5.com products. If you have questions or comments about this newsletter, or ideas for what you'd like to see in it, please .
In this issue:
Missed a previous edition or want to read an article again? Just go to the Newsletter Archive page for a list of links to past headlines.
Access ProDemand or ShopKey Pro Using Your Existing Login
ProDemand and ShopKey Pro are now available to all OnDemand5.com and ShopKey5.com subscribers using your existing username and password. You no longer need to request an updgrade. It's now easier than ever to start using the new product. Just click the appropriate link below to give the new product a try.
Want to know more about ProDemand or ShopKey Pro?
Join us at one of our training workshops where we show you how the new product works. Workshops are held each week at varying times. You only need to attend one 45 minute session to learn the basics of using the program. There is also a question and answer session at the end to help you with anything else you need to know. Click the appropriate link below to visit our training site and to sign up for a workshop.
Informative ShopConnection blog posts about the new product:
Reserve Your SureTrack™ Username Now
SureTrack adds to the power of ProDemand and ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry's most comprehensive repair information resource is just a few clicks away.
Since SureTrack is a tool for the individual tech, you will need a separate username and password in order to ask questions, share tips or upload content. It is very easy to set up your SureTrack user account by just launching SureTrack from ProDemand or ShopKey Pro and then clicking the Create Account link at the top of the SureTrack screen. Remember that you can use your existing OnDemand5 or ShopKey5 login to access the new repair programs.
Key Advantages of the SureTrack Community
- Notification system lets you know when someone has replied to your question.
- Easy to find your own content.
- Follow posts and get notified when replies are made.
- Key additional data provided when you search for tips and fixes.
- Ever growing collection of waveform and PID graphs, upload your own too.
- All users who participate must set up a profile. No more anonymous posts.
- Your profile can travel with you if you change shops.
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New Mitchell 1 Shop Connection Blog
Mitchell 1 has a new blog site dedicated to providing the latest updates on our products as well as interesting and informative industry news and stories. Much the same content as you're used to getting here in the OnDemand5/ShopKey5 newsletter but expanded to cover more products.
Contents include:
- Product Highlights
- SureTrack Real Fixes
- Product Update Information
- Product Tips & Tricks
- Quick Product How-To Videos
- Industry News and Insights
- Automotive Repair Articles from Motor Age and Other Sources
- And Much More
Click here to visit the Mitchell 1 Shop Connection blog now.
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Internet Explorer 9 or Newer Compatibility
Before installing or upgrading to Internet Explorer 9 or newer, please read our page of information detailing what to do and issues that may occur with this update. Some users will get Internet Explorer updates automatically from Microsoft.
Click here for more information.
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You Can't Fix it Without Good Information
It doesn't take a mechanical genius to know that as vehicles have continued to grow in complexity, it's also gotten a lot more complex to diagnose and fix them. Technology has brought so many changes to the business of auto repair, but what has not changed is the need to keep cars moving through the bays. Customers still expect to have their car back the day they drop it off, or at latest by the next day. In general, service professionals get the information they need to diagnose and repair vehicles from three main sources: - Diagnostic trouble codes from the vehicle
- Online OEM reference data, and
- Real-world information from peers in the industry
Juggling all of these resources to quickly find the exact information needed can be difficult. To be most efficient, technicians should be able to search for repair information once from a single source, like ProDemand from Mitchell 1. Ben Johnson, Mitchell 1's Director of Product Management, and Pete Meier, Technical Editor for MotorAge Magazine, recently discussed some of the challenges of diagnosing the modern vehicle. In this video recording of the conversation, they share their insights on how auto repair information has changed over the years to help techs diagnose and repair these high-tech cars accurately and efficiently. You can listen in on the conversation here: Watch the video- Learn about ProDemand, Mitchell 1's complete source for OEM and expert-based repair information
Working on the MINI Cooper CVT
 Ever work on the MINI Cooper CVT transmissions? Or do you avoid them because of the talk in the field that they're not repairable? In this article by Ben Parker, writing for Powertrain Pro/Motor Age, you'll find out about one technician's experience with them and how he learned to repair them and also his tips on how to keep them working properly for his customers. 
Did you know...
 When you post a tip or question in the OnDemand5/ShopKey5 Live Tips system, there is a spell checker available. It is the right-most button on the tool bar above the text box. Just click the button before you click the post button.
Click here for more hints on using OnDemand5 and ShopKey5.
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SureTrack Real Fixes
Mitchell 1's long running a tip contest ended on July 31, 2013. We will be focusing on the new SureTrack system available in the new ProDemand and ShopKey Pro programs and will probably have a contest there in the future. We would like to express our gratitude to all have participated in the tip contest in the past. If you have not tried the new products and SureTrack, click here request your upgrade.
- Click here for the archive of OnDemand5/ShopKey5 tip contest winners.
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