OnDemand5.com/ShopKey5.com Newsletter
October 2014   

Welcome to the OnDemand5.com/ShopKey5.com newsletter.

NOTE:   The OnDemand5/ShopKey5 newsletter will no longer be published after the October 2014 issue. Please see our blog at http://www.mitchell1.com/shopconnection/ for articles of interest to the automotive technician.

Click here for information on upgrading to ProDemand or ShopKey Pro.
In this issue:

Missed a previous edition or want to read an article again? Just go to the Newsletter Archive page for a list of links to past headlines.


Access ProDemand or ShopKey Pro Using Your Existing Login

ProDemand and ShopKey Pro are now available to all OnDemand5.com and ShopKey5.com subscribers using your existing username and password. You no longer need to request an updgrade. It's now easier than ever to start using the new product. Just click the appropriate link below to give the new product a try.

Click here to log into ProDemand. Click here to log into ShopKey Pro.

Want to know more about ProDemand or ShopKey Pro?

Join us at one of our training workshops where we show you how the new product works. Workshops are held each week at varying times. You only need to attend one 45 minute session to learn the basics of using the program. There is also a question and answer session at the end to help you with anything else you need to know. Click the appropriate link below to visit our training site and to sign up for a workshop.

Informative ShopConnection blog posts about the new product:

Reserve Your SureTrack™ Username Now

Click here for more information on SureTrack.

SureTrack adds to the power of ProDemand and ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry's most comprehensive repair information resource is just a few clicks away.

Since SureTrack is a tool for the individual tech, you will need a separate username and password in order to ask questions, share tips or upload content. It is very easy to set up your SureTrack user account by just launching SureTrack from ProDemand or ShopKey Pro and then clicking the Create Account link at the top of the SureTrack screen. Remember that you can use your existing OnDemand5 or ShopKey5 login to access the new repair programs.

  • Click here for help with signing onto ProDemand or ShopKey Pro.

Key Advantages of the SureTrack Community
  • Notification system lets you know when someone has replied to your question.
  • Easy to find your own content.
  • Follow posts and get notified when replies are made.
  • Key additional data provided when you search for tips and fixes.
  • Ever growing collection of waveform and PID graphs, upload your own too.
  • All users who participate must set up a profile. No more anonymous posts.
  • Your profile can travel with you if you change shops.
Click here for more information on SureTrack.

Click here to log into ProDemand. Click here to log into ShopKey Pro.

New Mitchell 1 Shop Connection Blog

Click here to visit the Mitchell 1 Shop Connection Blog

Mitchell 1 has a new blog site dedicated to providing the latest updates on our products as well as interesting and informative industry news and stories. Much the same content as you're used to getting here in the OnDemand5/ShopKey5 newsletter but expanded to cover more products.

Contents include:
  • Product Highlights
  • SureTrack Real Fixes
  • Product Update Information
  • Product Tips & Tricks
  • Quick Product How-To Videos
  • Industry News and Insights
  • Automotive Repair Articles from Motor Age and Other Sources
  • And Much More

Click here to visit the Mitchell 1 Shop Connection blog now.

Internet Explorer 9 or Newer Compatibility

Before installing or upgrading to Internet Explorer 9 or newer, please read our page of information detailing what to do and issues that may occur with this update. Some users will get Internet Explorer updates automatically from Microsoft.

Click here for more information.

Hyundai F4A51 Transmission with ISS Troubles

Wayne Colonna/Motor Age -- The other day I was visiting a shop located in Homestead, Fla., called WiWi's Transmissions. Alberto Rivera, one of the techs there was working on a 2007 Hyundai Santa Fe. This vehicle was fitted with a V6 2.7L engine and the F4A51 four speed front wheel drive transmission.

It came into the shop due to intermittent failsafe conditions. A P0717 code was retrieved revealing a missing Input Shaft Speed Sensor (ISS) signal. In this case, intermittent losses of the ISS signal. ISS codes are not uncommon with these vehicles. 2006 and earlier vehicles P0715 was the code assigned for the ISS. 2007 and later it is now P0717.

This ISS is a 3 wire hall effect sensor which provides a 5 volt pulsed signal to the computer on the center wire. Ignition voltage is supplied to the sensor on one outer wire and ground provided to the sensor on the other outer wire.

Since there was an intermittent problem with the signal, Alberto removed the air duct and battery to do a visual inspection of the ISS. He already had a suspicion as to the cause of the problem as he had seen this problem several times before.

Source: Motor Age

Did you know...
When you post a tip or question in the OnDemand5/ShopKey5 Live Tips system, there is a spell checker available. It is the right-most button on the tool bar above the text box. Just click the button before you click the post button.

Click here for more hints on using OnDemand5 and ShopKey5.


SureTrack Real Fixes

Mitchell 1's long running a tip contest ended on July 31, 2013. We will be focusing on the new SureTrack system available in the new ProDemand and ShopKey Pro programs and will probably have a contest there in the future. We would like to express our gratitude to all have participated in the tip contest in the past. If you have not tried the new products and SureTrack, click here request your upgrade.

  • Click here for the archive of OnDemand5/ShopKey5 tip contest winners.

Click here to visit the Mitchell 1 product users forum.
Want to discuss subjects on running your shop?

Join the free Mitchell 1 product users forum today. Click here to check it out.

Click here to visit the RepairCert.com web site.
Click here for information on training resources available for OnDemand and ShopKey repair users.

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Click here to visit the Mitchell 1 web site. Click here to visit the Snap-on web site. Click here for more info on the workshop. Click here to register for the workshop.