|
05. OnDemand5.com/ShopKey5.com Articles  Subscribe
Unable to View diagrams; SVG Viewer Won’t Open
Viewed 33764 times since Fri, May 23, 2008
Verify colored diagrams are enabled. Setup -> Configuration -> "Use high-quality, searchable, colored diagram" Reinstall SVG Viewer Step 1: "Click Start" and go to "Control Panel" Step 2: For Windows XP, click "Add or... Read More
Configuring the Verus or Verdict units for Ondemand5 and Shopkey5 web product integration
Viewed 9826 times since Wed, Aug 15, 2012
Symptom: Configuring the Verus or Verdict scanner for use with Ondemand5.com, Shopkey5.com, ProDemand.com or ShopkeyPro.com. Solution: 1) Click on the Information icon from the home screen. ... Read More
Print Options and Setup Options are Truncated
Viewed 9501 times since Wed, Aug 15, 2012
Symptom: Print options and setup options are truncated. Affected Products: OnDemand 5 / Shopkey 5 Web Products. Normal: Truncated: Solution: ... Read More
Repeated License Number Exceeded Issue
Viewed 8649 times since Mon, Oct 1, 2012
Symptom: Continually getting "License Number Exceeded" errors trying to login to OnDemand5 or Shopkey5.com Solution: Go to Tools > Internet Options (Fig. 1) (Fig. 1) Ensure that Internet Explorer is not set to clear... Read More
OD5.com/SK5.com Very Slow - Anything To Speed Up?
Viewed 8615 times since Wed, Jun 11, 2008
Within Internet Explorer, go to Tools, Internet Options, click Delete Cookies, Delete Files/Check Delete all offline content and click clear history. Manually delete temp files under C:\Documents and Settings\"user account"\... Read More
Od5.com will not save login information
Viewed 8400 times since Wed, Aug 15, 2012
Symptom: When logging into the website at the username and password screen, you check the box to save the username and password information. However, when you exit the browser and access the website again, it brings you back to the un/pw screen... Read More
Labor Times FAQ
Viewed 8145 times since Mon, May 6, 2013
Attached is a document that answers a number of questions about our labor times used in estimating. Read More
Repair Printing Margins Fix
Viewed 8098 times since Wed, Aug 13, 2008
When printing estimates from OnDemand5, the left margin of the estimate is not printed. Is there a print settings dialog where I can set margins? 1. Open Internet Explorer, go to File, Page Setup. 2. Make certain that... Read More
Print Option: Color Wiring In B&W
Viewed 7817 times since Thu, Feb 4, 2010
Below are the steps to configure your repair software to display SVG wiring diagrams but print them in black & white (monochrome). Click on Setup in the top right hand corner and choose Configurations in the drop-down menu.Under System Wiring... Read More
Diagrams Partially Printing OD5 SK5 Desktop
Viewed 7761 times since Mon, Aug 20, 2012
Symptom: Diagrams are partially printing, in this instance on a Windows Vista machine, but may also occur on other operating systems. Programs affected: OnDemand5/Shopkey5 Desktop 5.8 Solution: Check the hard drive space to see how much is... Read More
Printed Figures Only Show Box with X on Page Printout
Viewed 7721 times since Wed, Aug 15, 2012
Symptom: When attempting to print figures it appears fine on the screen; however when printed-out, only a box with an ‘X’ shows on the page. Solution: Update: To automatically apply the following fix please run the M1SKConfig... Read More
Unable to Access Figures, Diagrams Or Repair History
Viewed 7568 times since Sun, Jun 8, 2008
Open Internet Explorer, click on Tools, Internet Options. Click on the Security Tab, Trusted Sites, then the Sites box. Add either the *.OnDemand5.com OR *.ShopKey5.com sites (as applicable to your subscription). ... Read More
Which Ports Are Used by OD5.com/SK5.com?
Viewed 7460 times since Fri, May 23, 2008
Ports needed to use Ondemand5.com are 80, 8080, 8088, and 443. If you cannot gain access to the full site through any of the regular troubleshooting methods have the user clear their proxy (server) cache. If they login and receive a blank... Read More
Fix OD5/SK5.com Printing of Headings / Figures (DPI)
Viewed 7408 times since Fri, Jan 2, 2009
This setting can cause a problem in printing headings with figures; if you've experienced this issue, check your settings and make sure 96 DPI is selected. DPI = Dots per inch 1. Right-click on your desktop, select Properties 2. Go to... Read More
Ports used by Ondemand5.com and advanced troubleshooting techniques
Viewed 7182 times since Thu, Jul 26, 2012
Problem: Ports used by Ondemand5.com and advanced troubleshooting techniques. Product: Ondemand5.com and Shopkey5.com. Solution: Ports needed to use Ondemand5.com are 80, 8080, 8088, and 443. If you cannot gain access to the full site through any of... Read More
HP Smart Web Software
Viewed 7115 times since Thu, Jul 26, 2012
Symptom: Software conflict with SVG Viewer and the "HP Smart Web Software" being installed with new computers or found online as a download. The wiring diagrams print out on 1\2 the sheet of paper, the print out looks like a screen shot with the... Read More
Printing articles to Brother HL 1440
Viewed 6849 times since Mon, Jul 30, 2012
PRINTING ARTICLES TO BROTHER HL-1440 COMES OUT GARBLED Problem: When attempting to print an article to a Brother HL-1440 the text comes out garbled. All articles and wiring diagram headers are printing characters, boxes and what looks like strange... Read More
Clearing Stored Password
Viewed 6839 times since Tue, Mar 31, 2009
If it should become necessary to clear a stored password for ondemand5.com (or shopkey5.com) from a PC, use the attached 2 page document (pdf formats) and follow the instructions. Read More
Page Cannot Be Displayed
Viewed 6784 times since Thu, Jul 26, 2012
Symptom: Customer is receiving an error saying, "Page cannot be displayed" when viewing pages within OD5/SK5 web applications. Versions Affected: OnDemand 5, Shopkey 5 Web Products. Solution: Use the following steps to make an attempt to... Read More
QUOTE DEFAULT SETTINGS - COUNTRY (PARTS PRICE DISPLAY) DOES NOT SAVE THE CANADA OPTION
Viewed 6741 times since Thu, Jul 26, 2012
Quote Default SETTINGS - Country (parts price display) does not save the Canada option Symptom: Under the ‘setup' link, selecting the‘Quote Default Settings', the section for Country (parts price display) does notsave changes... Read More
Ondemand5.com Certificate Error
Viewed 3883 times since Wed, Aug 15, 2012
Symptom: Certificate error logging into Ondemand5.com or trying to use Repair or Estimator buttons from within Manager give security certificate errors. Versions affected: 2.4 due to new Geotrust CA (9/18/10). Solution:... Read More
500 Server error trying to access OnDemand5 or Shopkey5
Viewed 2897 times since Thu, Jan 2, 2014
Symptom: Clicking Login results in a 500 server error as shown: Solution: 1. This is most commonly caused by an upgrade to the Internet Explorer browser. The compatibility mode settings need to be added. Do this by... Read More
Error: Page cannot be displayed using OnDemand5.com
Viewed 2009 times since Fri, May 23, 2008
Within Internet Explorer, go to Tools, Internet Options, click Delete Cookies, Delete Files/Check Delete all offline content and click Clear History. Manually delete temp files under C:\Documents and Settings\"user account"\Local... Read More
Quote Print Preview Error (Jscript Runtime Error) – Quote Print Preview Is Blank.htm
Viewed 1401 times since Thu, Jul 26, 2012
Quote Print Preview Error (Jscript Runtime Error) – Quote Print Preview Is Blank General Use – 6/17/05 Problem: Quote print preview is coming up blank. Quote print preview error (script runtime error) Product: OnDemand5.com and ShopKey5.com... Read More
Error on page.
Viewed 756 times since Thu, Jul 26, 2012
Symptom: Message, Error on page, logging in to, or using OnDemand5.com. Product: OnDemand5.com & ShopKey5.com. Solution: Use the following steps to troubleshoot the above issues, one at a time. Within Internet Explorer, go to... Read More
|