Verify colored diagrams are enabled.  Setup -> Configuration -> "Use high-quality, searchable, colored diagram" Reinstall SVG Viewer Step 1: "Click Start" and go to "Control Panel" Step 2: For Windows XP, click "Add or... Read More

Symptom: Continually getting "License Number Exceeded" errors trying to login to OnDemand5 or Shopkey5.com  Solution:  Go to Tools > Internet Options (Fig. 1) (Fig. 1) Ensure that Internet Explorer is not set to clear... Read More

Symptom: Certificate error logging into Ondemand5.com or trying to use Repair or Estimator buttons from within Manager give security certificate errors.  Versions affected: 2.4 due to new Geotrust CA (9/18/10).    Solution:... Read More

Within Internet Explorer, go to Tools, Internet Options, click Delete Cookies, Delete Files/Check Delete all offline content and click clear history. Manually delete temp files under C:\Documents and Settings\"user account"\... Read More

Within Internet Explorer, go to Tools, Internet Options, click Delete Cookies, Delete Files/Check Delete all offline content and click Clear History. Manually delete temp files under C:\Documents and Settings\"user account"\Local... Read More

  Symptom: Configuring the Verus or Verdict scanner for use with Ondemand5.com, Shopkey5.com, ProDemand.com or ShopkeyPro.com.   Solution:   1) Click on the Information icon from the home screen.   ... Read More

Symptom: When logging into the website at the username and password screen, you check the box to save the username and password information. However, when you exit the browser and access the website again, it brings you back to the un/pw screen... Read More

Open Internet Explorer, click on Tools, Internet Options. Click on the Security Tab, Trusted Sites, then the Sites box. Add either the *.OnDemand5.com  OR *.ShopKey5.com sites (as applicable to your subscription). ... Read More

Symptom: When attempting to print figures it appears fine on the screen; however when printed-out, only a box with an ‘X’ shows on the page.     Solution: Update: To automatically apply the following fix please run the M1SKConfig... Read More

Symptom: Print options and setup options are truncated. Affected Products: OnDemand 5 / Shopkey 5 Web Products. Normal:             Truncated: Solution: ... Read More

Ports needed to use Ondemand5.com are 80, 8080, 8088, and 443. If you cannot gain access to the full site through any of the regular troubleshooting methods have the user clear their proxy (server) cache. If they login and receive a blank... Read More

Below are the steps to configure your repair software to display SVG wiring diagrams but print them in black & white (monochrome). Click on Setup in the top right hand corner and choose Configurations in the drop-down menu.Under System Wiring... Read More

When printing estimates from OnDemand5, the left margin of the estimate is not printed. Is there a print settings dialog where I can set margins? 1. Open Internet Explorer, go to File, Page Setup. 2. Make certain that... Read More

This setting can cause a problem in printing headings with figures; if you've experienced this issue, check your settings and make sure 96 DPI is selected. DPI = Dots per inch 1. Right-click on your desktop, select Properties 2. Go to... Read More

If it should become necessary to clear a stored password for ondemand5.com (or shopkey5.com) from a PC, use the attached 2 page document (pdf formats) and follow the instructions. Read More

Attached is a document that answers a number of questions about our labor times used in estimating.     Read More

Symptom: Diagrams are partially printing, in this instance on a Windows Vista machine, but may also occur on other operating systems. Programs affected: OnDemand5/Shopkey5 Desktop 5.8 Solution: Check the hard drive space to see how much is... Read More

Symptom: Software conflict with SVG Viewer and the "HP Smart Web Software" being installed with new computers or found online as a download. The wiring diagrams print out on 1\2 the sheet of paper, the print out looks like a screen shot with the... Read More

Symptom: Customer is receiving an error saying, "Page cannot be displayed" when viewing pages within OD5/SK5 web applications. Versions Affected: OnDemand 5, Shopkey 5 Web Products. Solution: Use the following steps to make an attempt to... Read More

Problem: Ports used by Ondemand5.com and advanced troubleshooting techniques. Product: Ondemand5.com and Shopkey5.com. Solution: Ports needed to use Ondemand5.com are 80, 8080, 8088, and 443. If you cannot gain access to the full site through any of... Read More

PRINTING ARTICLES TO BROTHER HL-1440 COMES OUT GARBLED Problem: When attempting to print an article to a Brother HL-1440 the text comes out garbled. All articles and wiring diagram headers are printing characters, boxes and what looks like strange... Read More

Symptom: Message, Error on page, logging in to, or using OnDemand5.com. Product: OnDemand5.com & ShopKey5.com. Solution: Use the following steps to troubleshoot the above issues, one at a time. Within Internet Explorer, go to... Read More

Quote Default SETTINGS - Country (parts price display) does not save the Canada option Symptom: Under the ‘setup' link, selecting the‘Quote Default Settings', the section for Country (parts price display) does notsave changes... Read More

Quote Print Preview Error (Jscript Runtime Error) – Quote Print Preview Is Blank General Use – 6/17/05 Problem: Quote print preview is coming up blank. Quote print preview error (script runtime error) Product: OnDemand5.com and ShopKey5.com... Read More

Symptom: Clicking Login results in a 500 server error as shown:  Solution:  1. This is most commonly caused by an upgrade to the Internet Explorer browser. The compatibility mode settings need to be added.  Do this by... Read More