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Fixing the Customer Before and After Fixing the Car

Fixing the Customer Before and After Fixing the Car I’ve often heard shop owners talking about “fixing the customer” before fixing the car. What I [...]

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Tips for Optimizing Your Business Facebook Page

Tips for Optimizing Your Business Facebook Page FACEBOOK, FACEBOOK, FACEBOOK….What’s new, what’s coming and what else could I be doing? Ok, so we know that in [...]

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And the “Big Payback” Sweepstakes Winner for September Is…

And the “Big Payback” Sweepstakes Winner for September Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for September is Auto Mobile Detective [...]

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Dedicated Support for Customers – That Means You!

Dedicated Support for Customers – That Means You! Customer support is a very important component to any business. When a customer needs assistance, they want [...]

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10 Ways to Get More Facebook Likes

10 Ways to Get More Facebook Likes You’ve built a nice Facebook page. Now, do you find yourself watching and waiting for the  Facebook Like counter [...]

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Is the Consumer Always Right?

The Consumer is Always Right – Until You Decide to Fire Them! What should a business do when after bending over backward to help a [...]

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And the “Big Payback” Sweepstakes Winner for August Is…

And the “Big Payback” Sweepstakes Winner for August Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for August is GOLDSTAR AUTOCARE of [...]

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Meet Your Support Agent: Greg Betz

Meet Your Support Agent: Greg Betz The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. [...]

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The Perfect Email Campaign

The Perfect Email Campaign I once had a shop owner describe to me his perfect email campaign. The campaign would look at all the vehicles [...]

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6 Steps to Make Your Customer Reviews More Visible on Facebook

6 Steps to Make Your Customer Reviews More Visible on Facebook With Facebook’s recent update to the business page platform, apps or links that once [...]

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