OnDemand5.com/ShopKey5.com Newsletter
November 2013   
Welcome to the OnDemand5.com/ShopKey5.com newsletter.

This newsletter is provided to share information about our users, their shops, automotive industry news, things going on at Mitchell 1 as well as tips for using the OnDemand5.com and ShopKey5.com products. If you have questions or comments about this newsletter, or ideas for what you'd like to see in it, please .

In this issue:

Missed a previous edition or want to read an article again? Just go to the Newsletter Archive page for a list of links to past headlines.


NEWS YOU NEED TO KNOW

ProDemand™ and ShopKey®Pro Now Available

Click here to request your free upgrade.

FASTER, EASIER, SMARTER

ProDemand and ShopKey Pro are now available to all OnDemand5.com and ShopKey5.com subscribers at no additional charge. For more information and to request ProDemand™ or ShopKey®Pro to be added to your account, click the link below:

Click here to request your free upgrade to ProDemand or ShopKey Pro.

  • FASTER - eliminating the need for multiple information look-ups. By returning relevant content in one look-up, ProDemand and ShopKey Pro quickly give the technicians everything they need to complete the job.
  • EASIER - allowing the technician to effortlessly navigate from procedures to TSBs to specifications to wiring diagrams and more. ProDemand and ShopKey Pro bring the information to the technicians so they can focus on the vehicle.
  • SMARTER - intelligently cross referencing components, phrases, and codes in the database. Technicians don't have to know the OEM specific term because ProDemand and ShopKey Pro will find the information regardless of term entered.

Want to know more before you sign up?

Join us at one of our training workshops where we show you how the new product works. Workshops are held each week at varying times. You only need to attend one 45 minute session to learn the basics of using the program. There is also a question and answer session at the end to help you with anything else you need to know. Click the appropriate link below to visit our training site and to sign up for a workshop.

Now Includes Improved Estimator/Quotes module, VIN Decoder and SureTrack Preview

Click here to request access to ProDemand or ShopKey Pro.




New Mitchell 1 Shop Connection Blog

Click here to visit the Mitchell 1 Shop Connection Blog

Mitchell 1 has a new blog site dedicated to providing the latest updates on our products as well as interesting and informative industry news and stories. Much the same content as you're used to getting here in the OnDemand5/ShopKey5 newsletter but expanded to cover more products.

Contents include:
  • Product Highlights
  • SureTrack Real Fixes
  • Product Update Information
  • Product Tips & Tricks
  • Quick Product How-To Videos
  • Industry News and Insights
  • Automotive Repair Articles from Motor Age and Other Sources
  • And Much More

Click here to visit the Mitchell 1 Shop Connection blog now.

Internet Explorer 9 or 10 Compatibility

Before installing or upgrading to Internet Explorer 9 or 10, please read our page of information detailing what to do and issues that may occur with this update. Some users will get IE9 automatically from Microsoft.

Click here for more information.

Never Miss a TSB!

ProDemand and ShopKey Pro Technical Service Bulletin Lead Time Reduced to Two Weeks

One of the most important sets of data that Mitchell 1 provides is the Technical Service Bulletins (TSBs). TSBs are issued by the Original Equipment Manufacturer (OEM) to alert service professionals to occurrences of unanticipated problems. TSBs are often written as a result of technicians seeing a problem with the vehicle in the bay. We always recommend checking for any related TSBs prior to starting a job, since TSBs are such a great source of information and can provide a quick method to solving the problem you are seeing with the vehicle.

Since TSBs are so important, the Mitchell 1 editorial staff focused this year on minimizing the lead time from when the OEM publishes the TSB to when it appears in ProDemand and ShopKey Pro. Previously, we had lead times between two weeks and four months for our TSBs. The Mitchell 1 editors re-examined our process, re-designed it, and worked with the OEMs to cut lead times for almost all TSBs to no more than two weeks from when the OEM publishes the TSB until you see the TSB in our product.*

We're very proud of our accomplishment, and we feel good about adding real value for our customers. Mitchell 1 will continue to look at how we process data to seek out improvements we can make in delivering information to you.

OnDemand5.com and ShopKey5.com remain on a monthly data update schedule but the improvements in the TSB process do help to reduce the lead time for these products as well. ProDemand and ShopKey Pro will always get new and updated data quicker.

* There are two exceptions to this rule: Smart and Mini OEMs have slightly longer lead times on TSBs.

Source: ProDemand Blog


Servicing Nissan's RE5R05A Transmission

Click here to read the article at Motor Age.

In this article by Wayne Colonna, writing for Powertrain Pro at MotorAge, you'll learn valuable information about the Nissan RE5R05A five-speed automatic transmission. This transmission is used in many Nissan and Infiniti vehicles equipped with 3.5L, 4.0L, 4.5L and 5.6L engines for both 2WD and 4WD applications going back to 2002. There are important differences depending on application. Knowing these differences is key to proper service or replacement of the transmission to ensure proper operation and reduce the chance of comebacks.

The article also covers known issues that affect this transmission including a serious problem with contamination of the transmission fluid by engine coolant. Contamination has a serious effect on transmission performance and if not addressed can cause severe damage. Wayne provides extensive information this issue including key steps to avoid a repeat transmission failure.


Did you know...
When you post a tip or question in the OnDemand5/ShopKey5 Live Tips system, there is a spell checker available. It is the right-most button on the tool bar above the text box. Just click the button before you click the post button.

Click here for more hints on using OnDemand5 and ShopKey5.


SURETRACK REAL FIXES   ^  

SureTrack Real Fixes

Mitchell 1's long running a tip contest ended on July 31, 2013. We will be focusing on the new SureTrack system available in the new ProDemand and ShopKey Pro programs and will probably have a contest there in the future. We would like to express our gratitude to all have participated in the tip contest in the past. If you have not tried the new products and SureTrack, click here request your upgrade.

  • Click here for the archive of OnDemand5/ShopKey5 tip contest winners.

Click here to visit the Mitchell 1 product users forum.
Want to discuss subjects on running your shop?

Join the free Mitchell 1 product users forum today. Click here to check it out.


Click here to visit the RepairCert.com web site.
Click here for information on training resources available for OnDemand and ShopKey repair users.




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