IMPORTANT:

Some users have found that after following all the steps below that color wiring diagrams cannot be opened or that they do not print properly. We are looking into this but if you are concerned about this you may want to hold off installing Internet Explorer 9. If already have IE9 and the color wiring diagrams do not work or print properly, you can go into the setup portion of OnDemand5 or ShopKey5 and under "Configuration" select "Use black and white diagrams". You can also go back to the previous version of Internet Explorer but you may need to reinstall the SVG viewer add-on. Click here for instructions from Microsoft on uninstalling IE9 and returning to the previous browser version.

Updated: 2/15/12

NOTE:

If you have Windows automatic updates turned on, your system may update Internet Explorer automatically to the new version.

Microsoft Corporation released Internet Explorer version 9 on March 14th, 2011. IE9 is a major update to this popular browser. Mitchell 1 has conducted various tests to determine the compatibility of this new browser version and the OnDemand5.com and ShopKey5.com products.

For most users, OnDemand5.com and ShopKey5.com will work with IE9 with the following conditions:

• Must use official released version of IE9, beta and release candidate versions will not work.
• Must run in compatibility mode.
• Must allow pop-ups for OnDemand5.com or ShopKey5.com.
• SVG viewer add-on may need to be reinstalled to view color wiring diagrams.
• IE9 only works with Windows Vista, Windows 7 or Windows Server 2008.

Follow the steps below to setup Internet Explorer 9 to work with OnDemand5.com and ShopKey5.com. If you do encounter problems, please call our Technical Support group for assistance. Contact information is available on the right side of this newsletter.

NOTE: This is the cause of most issues. If you get a blank login screen, this will fix it.

In order to use OnDemand5.com or ShopKey5.com in Internet Explorer 9, you need to turn on Compatibility Mode. At the top of the browser window, there is a small icon on the right side of the address bar. It looks like a torn piece of paper. If it is gray, it is turned off. Click on the icon to turn the mode on. It will turn blue. Once you've done this you can click on the "Login Now" button to start the program.

NOTE: Other web sites you visit may need compatibility mode to run properly. Click here for instructions on turning the mode on for all sites.

To view color wiring diagrams in OnDemand5.com or ShopKey5.com you need to enable the SVG viewer add-on. If you are using a new computer with Internet Explorer 9 the system will prompt you the first time you try to open a color wiring diagram to install the add-on. Click here if you don't get prompted to install the SVG viewer.

Select a vehicle you know has color wiring diagrams, for example select 2007 Acura RDX. Navigate to the Wiring Diagrams article and then select any wiring diagram in the article. Click "OK" on the message that pops up stating that the software required to view color wiring diagrams has not been installed.

Click "Run" on the yellow box that pops up at the bottom of the browser. You may get a message from your system asking if you want to allow this software to run. Click yes.

You may get a message saying you need to close the browser. Click on the browser window and close it. And then click the "Retry" button in this message. If you don't get an error message, try opening one of the wiring diagrams again. You should now be able to open them. You are now ready to start using the product in Internet Explorer 9. If you can't open the diagrams go to the next step.

If you installed Internet Explorer 9 on a computer where you were previously running OnDemand5.com or ShopKey5.com, you will probably already have the Adobe SVG Viewer add-on installed. When you try to open a color wiring diagram and it does not display, you will need to uninstall the SVG viewer and then reinstall it.

Click on the Windows Start button and then open the Control Panel (should be listed to the right of the list of recent programs). In the control panel, scroll down the page until you see "Programs and Features". Click on that link. This will bring up the list of installed programs.

Note: Windows 7 screens shown below.

From this list click on "Adobe SVG Viewer 3.0" and then click on "Uninstall/Change" on the toolbar above the list. A message will pop asking if you're sure you want to completely remove the viewer. Click the "Yes" button. Once this is complete, you will need to install the viewer again. Click here for the instructions on installing the viewer.

In order to avoid having problems with other sites you visit displaying properly in Internet Explorer 9 you can change the settings so that the mode is turned on automatically.

Near the top of the browser you may or may not see a menu bar. This will have choices of "File Edit View Favorites Tools Help" listed. If you do not see it, hit the Alt key on your keyboard to get it to display. Click on "Tools" and then select "Compatibility View Settings" from the menu.

In the lower portion of the box that shows up, check the box next to "Display all websites in Compatibility View" and then hit the Close button and you're done.