What's New

Mitchell 1 Unveils Industry’s Only All-Color, Fully Searchable Wiring Diagrams in OnDemand Version 5.5

Full Color Wiring Diagrams Help Technicians Decrease
Diagnostic Time, Access Key Components

POWAY, California (October 1, 2003) — Mitchell 1, the industry leader in developing automotive aftermarket repair, estimating and shop management systems, announced today that it has taken a bold step forward in helping auto repair technicians significantly decrease diagnostic time while gaining easier access to electrical components with the introduction of OnDemand5 Version 5.5. The latest in a steady series of product upgrades, Version 5.5 offers significant product enhancements, most notably, the industry’s most comprehensive, fully searchable, color wiring diagrams for all domestic and import vehicles on the road since 1985. Boasting the industry’s only complete database of color diagrams, Mitchell 1’s OnDemand5 Version 5.5 improves on its position as the automotive aftermarket’s most thorough and broad-reaching repair and estimating information database available.

Already legendary according to many industry experts, Mitchell 1’s exclusive wiring diagrams now offer full color and search functionality, allowing for nearly a half million year, make and model wiring system searches or “look ups” on both domestic and import vehicles since 1985. The new OnDemand5 Version 5.5 features vector-based graphics, which provide perfect clarity no matter the degree of zoom used to view each wiring diagram.

“Mitchell 1 has consistently raised the bar when it comes to offering wiring diagram displays and functionality, and this time, we have even surpassed our own level of sophistication,” said David Niemiec, vice president of marketing for Mitchell 1. “Vehicle engine and operating systems have gotten increasingly complex over the years. Version 5.5. was developed to help our customers by improving usability, providing easier access to electrical components and significantly decreasing the technician’s time diagnosing a problem.”

In addition to the new color wiring diagrams, OnDemand5 Version 5.5 offers easier installation, streamlined quarterly updates, simplified search functionality, a more robust search engine with fuzzy logic, and enhanced, intuitive toolbar icons.

Visit our Secure Product Catalog to order OnDemand5.

Headquartered in Poway, California, Mitchell 1 has evolved from solely a publishing company into a leading industry resource providing information in several forms of print and electronic media. Mitchell 1 continues to develop new information sources and pioneer technologies to meet the industry's needs. For more information on Mitchell 1 products and services, automotive professionals can log onto the company's website at www.Mitchell 1.com or call (888) 724-6742 x-6313.

(Top)

Mitchell 1 Names Heinz 2003 Educator of the Year

POWAY, California (October 2, 2003) – Gary Heinz, an automotive technology instructor and program coordinator at Henry Ford Community College in Dearborn, MI, was named Educator of the Year at the North American Council of Automotive Teachers (NACAT) 2003 Conference held recently in Seward, Alaska. Each year, Mitchell 1 bestows the award on one of the nation’s top teachers for excellence in automotive repair instruction.

Heinz received a check for $500 along with an engraved plaque, courtesy of Mitchell 1. In addition, Henry Ford Community College was awarded a one-year subscription to Mitchell1 OnDemand5 Repair software, the industry’s premiere product in providing an integrated approach to total repair shop productivity.
“Working with NACAT, Mitchell 1 has long been a supporter of educational excellence in the automotive repair industry,” said David Niemiec, Mitchell 1 vice president of marketing. “Mr. Heinz is to be congratulated on receiving the highest score among all educators within North America who took the recent ASE Certification Tests. This is a remarkable achievement.”

Heinz began his career as an educator in 1973 teaching high school vocational auto technology in the Dearborn public school system. Since 1996, he has served as Henry Ford CC’s asset program coordinator and automotive technology instructor. As such, Heinz teaches a variety of automotive repair classes that train Ford automotive technicians to work in dealerships. He has earned a variety of certifications from ASE including: T1-T8 in the medium truck and heavy truck category (gasoline engine, diesel engine, drive train, brakes, suspension and steering, electrical/electronic systems, heating/vent/air conditioning, preventive maintenance inspection. In addition, Heinz has earned an L2 in electronic diesel engine diagnosis and F1 as an alternate fuel technician.

Selection criteria for the Educator of the Year award requires that a Master Automotive Technician excel on all automotive tests, including A1 -- A8 (Engine Repair, Automatic Transmission/Transaxle, Manual Drive Train and Axles, Suspension and Steering, Brakes, Electrical/Electronic Systems, Heating and Air Conditioning, Engine Performance) and the L1 (Advanced Engine Performance Exam).

Based on test scores, the National Institute for Automotive Service Excellence (ASE) then recommends an Educator of the Year candidate to Mitchell 1, who in turn, secures a recommendation from the candidate’s school leadership.

(Top)

Mitchell 1 Names Steinmetz as RSM

POWAY, California (October 2, 2003) — David Steinmetz has been hired as regional sales manager(RSM) at Mitchell 1, it was announced today by David Niemiec, vice president of marketing for Mitchell 1.

Steinmetz had previously served as an independent sales representative for Mitchell 1 for three years. In his new position, Steinmetz will oversee the company’s Midwest U.S. and Canadian sales operations and manage 20 independent sales reps in that geographic area.

Prior to joining Mitchell 1 in 2000, Steinmetz held sales management positions with Standard Motor Products in Long Island City NY and Gates Rubber Company in Denver, Colorado. He has also earned a number of sales awards during his career that include:

Mitchell 1 Top Performers Club in 2002 and 2001
100% Club at Gates Rubber Co. in 1995 and 1993
District Manager of the Year at Gates Rubber Co. in 1990.

(Top)

Mitchell 1 Offers Deep Discounts On Library of Repair and Service Manuals

POWAY, California (August 14, 2003) — For a limited time, Mitchell 1 is offering a full complement of automotive repair information, vehicle maintenance, automotive diagnostic data, and service manuals at 25 – 60 percent off the regular retail price.

Available for order via the company’s on-line products store (www.buymitchell1.com/Merchant2/merchant.mvc?), the Mitchell 1 library of service and repair manuals include Engine Performance, Electrical, Engine, Chassis, Electrical Component Locator, Heating & Air Conditioning, and Transmission. All discounted products are available while supplies last.

The complete list of manuals includes:
• 1987-1991 Domestic Engine Performance Package, $159.00
• 1989-1993 Domestic Electrical Package, $135.00
• 1994-1997 Domestic Chassis Package. $85.00
• 1988-1993 Domestic Engine Package. $65.00
• 1994-1997 Domestic Engine Package, $74.00
• 1987-1991 Electrical Component Locator Package, $115.00
• 1987-1991 Import Engine Performance Package, $229.00
• 1989-1993 Import Electrical Package, $189.00
• 1990-1993 Import Chassis Package, $99.00
• 1994-1996 Import Chassis Package, $159.00
• 1989-1993 Import Engine Package, $99.00
• 1994-1996 Import Engine Package, $79.00
• 1989-1992 Import AC & Heating Package, $89.00
• 1993-1996 Import AC & Heating Package, $79.00
• 1990-1992 Import Electrical Component Package, $59.00

(Top)

Mitchell 1’s Hurst Joins Ranks of Quad Masters

POWAY, California (August 11, 2003) — Earning the distinction of ASE-certified Quad Master is a known only to 170 auto repair experts out of 400,000 ASE certified technicians in the country. Mitchell 1’s Demian Hurst was recently awarded this title and is now one of 11 Quadruple Master ASE technicians working at Mitchell 1.

Hurst, who serves as technical editor for the Mitchell 1 specialty products department, earned his Quad Master title by obtaining an ASE master certification in Automobiles, Heavy Trucks, Engine Machining and Collision Repair. He also has ASE certifications in Truck Equipment, Alternate Fuels, Under Car and Parts Specialist and has been ASE certified since 1994.

“We are proud to extend our congratulations to Demian on this outstanding achievement,” said David Niemiec, Mitchell 1 vice president of marketing. “Excellence in automotive technology is exactly what Mitchell 1 is all about.”

Among Hurst’s other achievements in the field are:

Chevrolet certified technician
Past board member to the National Automotive Technicians Education Foundation (NATEF)
Former crew chief for famed local stock car racer Randy Wallace

His educational background includes a degree in automotive mechanics from Edutek Professional College and a specialized certificate in E-business from the University of California at San Diego.

(Top)

Mitchell 1 Announces New Automotive Technology Outstanding Student Scholarship at NACAT Conference

POWAY, California (July 28, 2003) - Mitchell 1 has created a new Automotive Technology Outstanding Student Scholarship to be awarded through the North American Council of Automotive Teachers (NACAT) Education Foundation, announced John Dwulet, Mitchell 1 product manager, during last week's 2003 NACAT Conference held in Seward, Alaska.

The $2500 annual scholarship from Mitchell 1 will recognize one U.S. high school senior for outstanding achievement in automotive technology scholastics. The first scholarship will be given out at the 2004 NACAT Conference to be held in Crystal Lake, Illinois, in late July.

"Mitchell 1 is a longtime supporter of academic achievement in automotive education," said David Niemiec, Mitchell 1 vice president of marketing. "We are proud to offer this new scholarship opportunity to a deserving high school senior."

Scholarship applicants must meet the following criteria:

The applicant must be a graduating high school senior and have completed two semesters in automotive technology/auto shop repair course work.
The applicant must be nominated by his/her NACAT instructor.
The applicant must have a minimum overall 3.0 grade point average.
The applicant must be accepted by an accredited college or university.
The applicant must be a U.S. citizen.

Applicants are required to submit the following materials each year by April 15, for scholarship consideration:

A nomination letter from their NACAT instructor (should be limited to two pages). The nominating NACAT instructor must be a member in good standing.
A cover letter from the applicant indicating his/her career path in the automotive repair industry and thoughts about the future of the industry and the personal educational needs/desires should be typed by the scholarship applicant.
An unofficial transcript of grades may be submitted by the student, but must be validated by the instructor submitting the nomination letter. An official transcript embossed with the school registrar's stamp and signed by the registrar will also be accepted.

Scholarship applications will be reviewed during April of each award year by the NACAT Education Foundation Award committee. The committee will select the top candidate and one alternate. Each applicant will be notified before June 1. The winner must accept the scholarship and its terms, in writing, before June 11 of the award year or forfeit the award. A scholarship not accepted by the due date will be awarded to the first alternate.

Applications must be postmarked by April 15 and sent to: Mitchell 1 Automotive Technology Scholarship, The NACAT Education Foundation, PMB 436, 11956 Bernardo Plaza Drive, San Diego, CA 92128.

(Top)

Mitchell 1 Welcomes Two New Staffers, Promotes One

POWAY, California (July 18, 2003) — Mitchell 1 has added to its current staffing level with two in the area of client services and one to new business account management.

Gary Nicks has been named director of client services and customer relations management. Formerly managing editor for Mitchell 1, in his new role Nicks will manage a department of five employees who will focus on facilitating the company’s interaction with its customers. Nicks’ career with Mitchell 1 spans 34 years and includes a variety of management positions that lend themselves to handling customer relations activities for Mitchell 1. Nicks is one of 36 ASE Master Technicians employed at Mitchell 1.

Reporting to Nicks, Rick Kaylor recently joined Mitchell 1 as manager of customer relationship management. In his new role, Kaylor will analyze and benchmark the Mitchell 1 customer’s experience as it relates to the company’s accepted customer relationship management best practices. In addition, he will initiate procedures, processes, systems and cultural changes to facilitate customer satisfaction. Prior to joining Mitchell 1, Kaylor worked in the area of customer service management for a variety of companies including MediBuy.com, The Gale Group, Hitachi PC Corp and Iomega. He earned a Bachelor of Arts from the University of California, San Diego in history.

On another note, Mitchell 1 has hired automotive industry veteran Karl Coleman to serve as new business account manager. Coleman will serve as team leader in developing and advancing the business relationship between Mitchell 1 and its external corporate partners.

Previously with CCITRIAD, Coleman held a variety of sales and program management positions during his 10 years with the company.
Coleman attended Washington State University where he earned a Bachelor of Arts degree in business administration management.

(Top)

Mitchell 1 Celebrates Two Editorial Staff Promotions

POWAY, California (June 4, 2003) — Editorial staff changes are cause to celebrate as two seasoned Mitchell 1 employees receive promotions.
Jim Hawes, a 16-year Mitchell 1 veteran, has been promoted to managing editor from senior coordinating editor. Hawes will oversee the areas of product support, graphics, the internal library and senior level editorial staff. During Hawes tenure with Mitchell 1, he has served as a technical writer, auto tech editor, senior editor, and senior coordinating editor. Prior to joining Mitchell, Hawes was R & D manager/product line manager for Tecnadyne/Bentex Inc. Hawes will report directly to Ken Young, executive vice president of operations and acting chief operating officer for Mitchell 1.

Todd Mercer has been promoted to the position of senior coordinating editor. Mercer joined Mitchell in 1997 as an associate tech editor. During the past 6 years, he has also held positions of tech editor--repair, and senior editor. Prior to joining Mitchell, Mercer had over fifteen years of automotive repair and shop management experience.

Both Hawes and Mercer are ASE certified Master Technicians.

(Top)

Vintage 2 Service Information CD Debuts

POWAY, California (June 19, 2003) — With the debut of Mitchell 1’s Vintage 2 Service Information, automotive technicians of older and classic vehicles can now access nearly 20,000 pages of service information using today’s technology. Vintage 2 is the perfect compliment to the original Vintage software product that features more than 14,000 of pages worth of engine performance information and wiring diagrams for domestic and import cars dating back to the early 1960’s.

The new Vintage 2 CDs contain information for mid-1960s to 1982 engine mechanical, chassis and electrical service and repair information for both domestic and import vehicles, including:

Engine Mechanical
• Engine service and repair
• Clutch removal, adjustment and inspection procedures
• Drive axle removal, installation, overhaul and adjustment

Chassis
• Brake adjustment, removal, installation and overhaul
• Wheel alignment procedures and specifications
• Suspension removal, adjustment and overhaul
• Steering components, removal, installation and overhaul

Electrical
• Starter, and Alternator/Regulator testing and overhaul
• Accessories and equipment description, testing and removal/installation

Like the original Vintage, the new software is user friendly and features easy navigation to PDF articles and also has a no-install auto run.

Both Vintage and Vintage 2 Service Information CDs are built upon popular Microsoft® Internet Explorer® and Adobe® Acrobat® software. Working together, the technology compresses thousands of pages of service and repair information onto a set of CDs thus eliminating the need for the older, bulky repair books.

Available now, the new Vintage 2 Service Information CD retails for $199 (in Canada, $293); Vintage 1 retails for $299 (in Canada, $440). Get both Vintage 1 and 2 for $399 (in Canada, $587).

(Top)

Newly Released Mitchell 1 Ondemand5 Manager/Managerplus Version 5.2 Offers Streamlined Functionality, Industry’s Best/Latest In Shop Management Productivity

POWAY, California (June 12, 2003) — Just released, Mitchell 1’s OnDemand5 Manager/ManagerPlus Version 5.2 offers significant product enhancements based on extensive feedback from users of the software.

Mitchell 1 customers provided input for streamlining Version 5.2 that vastly improves functionality in the Business Summary Reports, Customer/ Vehicle Reports and created a new Setup Wizard.

“We asked our customers for input on how to improve OnDemand5,” said David Niemiec, vice president of marketing for Mitchell 1. “Version 5.2 reflects their most frequent requests and gives our customers the very latest in advanced functionality.”

Key new features for OnDemand5 Manager/ManagerPlus Version 5.2 include:

A Business Summary Report, selectable by a date range, which provides insights to key indicators of the repair shop’s business at a glance.
A new Customer and Vehicle Summary Report which enables shops to print a comprehensive vehicle invoice history for any customer.
A new toolbar icon that permits direct access to a newly refined setup dialog screen that includes important related setup information in plain sight.
Access to the customer contact information from the Appointment Schedule, to avoid creating duplicate customers when scheduling an appointment.

In addition, Version 5.2 offers support for Mitchell 1 partner WorldPac, by integrating its SpeedDial Internet parts ordering application with the software. WorldPac provides original equipment quality import parts for many professional repair shops.

Overall, OnDemand5 Manager/ManagerPlus Version 5.2 offers the industry’s most comprehensive repair coverage and parts and labor database. Current subscribers to OnDemand5 Manager/ManagerPlus will automatically receive a free upgrade to the new version 5.2 software.

Additional product features and benefits in Version 5.2 include:

A batch reporting function that now offers over 75 report entries from the
Accounting, Client, Inventory and Management categories
An End of Day process that allows for simpler report data selection by using calendar date ranges which provide the correct up-to-date totals regardless of when they are run
A daily scheduling window that includes both a customer ID # field and a Find Customer function
Printing options from the customer history screen that have been greatly enhanced.
For customers with multiple vehicles, labor rates and parts discounts that are selectable from the vehicle screen, allowing the user to set specific rates for each vehicle
A CCITriad parts catalog connectivity that includes the Ultimate CCITriad protocol.
A redesigned Technician Worksheet that can group information from the RO
into an easy-to-read, single document
Completed invoices that now provide the original estimate number allowing for an easier paper trail if there are questions from the customer or state agencies.
A Part Item Edit entry dialog in ManagerPlus which includes a ‘QOH’ field (Quantity on Hand) to display the actual inventory quantity of each part entered.
The Note and Sublet functions which merge into a single button to allow space for further parts catalog access. Combined with an Item Entry box tabs re-design, the entry screen is now easier to use.
More keyboard shortcuts including a 30/60/90 Scheduled Services button that is hot keyed to activate when the user presses Alt+0 keys.
A visual prompt asking the user to adjust the Total Cost of an inventory item when editing the Last Cost field. This feature then applies the cost entry to the on-hand inventory.
And much more.

(Top)

MITCHELL 1 Releases Powerful, New OnDemand5 Heavy Truck

POWAY, California (May 19, 2003) — Available in mid-2003, Mitchell 1’s new OnDemand5 Heavy Truck delivers the industry’s most powerful repair information system with data coverage for class 3 through 8 trucks.
Enhancements to the OnDemand5 Heavy Truck software include:

• Improved navigation using a 32-bit browser-based application
• A more powerful search engine with advanced search
• Multi-user functionality
• Increased medium duty truck coverage
• Improved graphics and print capabilities

The user-friendly software allows technicians to simply select the area of the truck in need of repair and then choose from a list of applicable systems, manufacturers and models to be worked on. OnDemand5 Heavy Truck provides step-by-step procedures and illustrations ready to print.

Featured component manufacturers include: Allision, Bendix, Bosch, Caterpillar, Chrysler, Cummins, Delco-Remy, Detroit Diesel, Eaton, Hendrickson, Kelsey-Hayes, Leece-Neville, Midland, Rockwell, Saginaw, Spicer and Wagner.
Vehicle manufacturers included in the software are: Autocar, Chevrolet, Kenworth, Ford, Freightliner, GMC, Hino, International, Isuzu, Iveco, Mack, Mercedes-Benz, Nissan/UD, Peterbuilt and Volvo.

Current subscribers of OnDemand Heavy Truck will receive a free upgrade to the new version 5 software.

OnDemand5 Heavy Truck retails for $1,479.00 ($2,174.00 Canada).

(Top)

MITCHELL 1 Introduces New Management Transfer Software for CCITRIAD Customers

POWAY, California (May 19, 2003) — Mitchell 1, in cooperation with its strategic partner CCITRIAD, has just released a new Management Transfer Software Package that allows users of older versions of the CCITRIAD business management system to quickly and easily transfer data to the Mitchell 1’s OnDemand5 Manager/Manager Plus software. CCITRIAD no longer markets its management systems software.

CCITRIAD has already begun to notify its Service Expert EZ, Service Estimator, TRIAD Service System (TSS) and Pace software systems customers, about the availability of Mitchell 1’s OnDemand5 Manager/Manager Plus to replace their existing management system. The new Transfer Software handles the migration of CCITRIAD management data files such as customer and vehicle records, inventory items and vendor information, to the Mitchell 1 database.
"Our relationship with CCITRIAD continues to generate value for the automotive aftermarket business by furthering the integration of our two product lines,” said David Niemiec, vice president of marketing for Mitchell 1. “The new Mitchell 1 Management Transfer Software Package offers users a seamless solution for easy data transfer without the hassle of learning a complicated software program."

The new Transfer Software provides users with a step-by-step process for automatic data transfer that takes just minutes, not hours. No manual customer data input is required and new files are immediately accessible.

(Top)

Industry’s Only Complete Transmission Information System: All New MITCHELL 1 OnDemand5 Transmission Now Available

POWAY, California (April 20, 2003) — The only complete information system built just for transmission shops, Mitchell 1’s all new OnDemand5 Transmission is now available.

Included in Transmission Digest’s Top 10 Products list for four years running, OnDemand5 Transmission is the automotive industry’s most comprehensive and easy-to-use transmission repair software. New for Version 5 are a host of features including:

New for version 5: Engine performance wiring diagrams to help diagnose today’s complex transmissions

Manual and automatic transmission overhaul
Transfer case overhaul and electronic controls
Transmission servicing
Electronic code diagnostics
Color oil flow diagrams
Industry-leading wiring diagrams
Electrical component locations
Technical service bulletins
Advance search feature

OnDemand5 Transmission is designed to assist technicians in making the diagnostic and service operations go smoothly using fast troubleshooting and easy testing components. The new Version 5 also includes information on clutches, drive axles, FWD axle shafts, CV joints and transmission removal and information.

Current subscribers of On-Demand Transmission will receive a free upgrade to the all new Version 5 software.

Product Flyer (.pdf)

(Top)

Library Uses OnDemand5 to Give Patrons Comprehensive Auto Repair Resource

POWAY, California (April 8, 2003) — Located 40 miles east of Los Angeles, the Chino Hills Library is just one of 29 locations in the San Bernardino Public Library system that houses an extensive line of databases on many subjects and for many interests. Included in their collection of popular databases is Mitchell 1’s OnDemand5, a comprehensive resource for auto service, repair and estimating.

Branch Manager Patty Diaz is an enthusiastic fan of OnDemand5 and uses the software often to help local patrons access pertinent information relating to automotive repair work and estimating. “Many of our patrons use OnDemand5 to locate detailed information that helps them perform repair work on their own car,” she explains. “Others simply use the database to check out their vehicle’s repair service schedule or double-check a repair estimate they received from their local mechanic.”

The Chino Hills branch has 14 public access computers on site that give patrons access to OnDemand5. Since purchasing OnDemand5 two years ago, Diaz regularly assists patrons with printing wiring diagrams and/or service maintenance schedules for their own vehicles. “OnDemand5 is very user friendly, even to the novice auto mechanic,” she said. “I show patrons how to enter the year, make and models of their car and presto – they have access to a wide array of repair information in a variety of categories.”

Diaz values the time-saving aspect of OnDemand5 too. “Using an online database is so much easier and faster than researching an item in a printed manual. We used to carry the print manuals but found that we always seemed to be lacking the latest edition,” Diaz lamented.

“The printed manuals were an expensive investment for our library system.”

Operating OnDemand5 has also given the library membership in Mitchell 1’s Premier Club. “Our active subscription to OnDemand5 really pays off with our Premier Club benefits,” she believes. “We have many patrons who love OnDemand5 simply because they can access pre-1983 model year data for their vehicle – that’s the biggest benefit of our Premier Club membership.”

(Top)

MITCHELL 1 and WorldPac Among Industry’s First to Introduce
Internet-based Parts Ordering

POWAY, California (April 4, 2003) — Mitchell 1 has taken another bold step forward in auto repair shop management with the integration of the WorldPac’s speedDIAL Internet Catalog and electronic parts ordering system with its TeamWorks software package. The union of these two products is among the automotive industry’s first efforts to directly integrate with in-shop management software to provide thousands of repair facilities with instant access to real time parts ordering.

WorldPac’s SpeedDIAL was first introduced five years ago as a free service to all repair shops. WorldPac, a Mitchell 1 strategic partner, imports, distributes nationwide and delivers automotive original equipment replacement parts for the import repair specialty shop offering 60,000+ specific parts and over one million catalog applications.

TeamWorks is a combination of Mitchell 1’s OnDemand5 Repair, Estimator and Manager repair shop turnkey software package. The integration of the two company’s key product lines streamlines in-shop parts management allowing repair shop technicians instant access to quality auto parts availability and pricing. SpeedDIAL also gives repairs shops the luxury of price checking a part before quoting the cost to a customer thus enabling the shop to easily manage each part’s profit margin. Once the shop’s customer approves the repair work needed, the technician simply pushes a button sending the order to the designated WorldPac facility for delivery, utilizing their company trucks or overnight service, in most markets.

”The on-line integration of the WorldPac catalog with TeamWorks puts the power of electronic parts ordering in the hands of thousands of busy repair shop technicians,” said David Niemiec, vice president of marketing for Mitchell 1. “This technology is another important tool that facilitates shop management integration."

SpeedDIAL also allows shops to send internal messages, participate in an exclusive WorldPac Community Forum, view more than 25,000 high resolution color images and receive automatic updates. Currently speedDIAL is used by over 5,000 shops nationwide.

“This new integration of products will fundamentally change the way repair shops conduct business,” said Mario Recchia, VP marketing & business development for WorldPac. “We are confident repair shops that use the on-line parts ordering system with operate more efficiently and improve their bottom line.”

(Top)

MITCHELL 1/ASE RECOGNIZE TECHNICIAN OF THE FUTURE

POWAY, California (December 6, 2002) — At a ceremony held recently in Redondo Beach, CA, Jared Taylor of Walnut Creek, CA, was honored as the Mitchell 1/National Institute for Automotive Service Excellence (ASE) Technician of the Future. Mitchell 1 Product Manager Heather Champoux, ASE Board of Director Chair Dennis Terrill, and ASE President Ronald H. Weiner presented the award to Taylor at the ASE’s annual Board of Directors’ Industry Awards Dinner.

Taylor will become an ASE certified master automobile technician once he meets his two-year hands-on experience requirement. A graduate of Sequoia Institute’s Automotive Program located in Fremont, CA, Taylor was selected for the award after meeting the criteria set by Mitchell 1 and excelling on the ASE automobile certification exams.

Taylor is one of 28 outstanding ASE-certified technicians, nationally recognized by different segments of the automotive service and repair industry. Each of these elite technicians received an industry-specific award recognizing his achievement.

(Top)

MITCHELL 1 RELEASES NEW MECHANICAL LABOR ESTIMATING GUIDE 2003

Nearly 30 Years of Coverage in Comprehensive/Convenient Two-Volume Set

POWAY, California (November 5, 2002) -- Mitchell 1 has just released its new Mechanical Labor Estimating Guide 2003 providing today's auto tech expert with nearly 30 years of domestic vehicle and import vehicle coverage in a convenient two-volume set.

The 4,500+ page Guide, widely recognized as the industry's most comprehensive labor estimating manual, offers a variety of best format and content features including a complete collection of labor times dating back to 1974 for domestic vehicles and 1973 for import cars. Among the hundreds of new 2002/03 vehicle models covered in this edition are:

Domestic Cars: Buick Regal, Chevrolet Malibu, Chrysler Sebring, Saturn L Series, Dodge Intrepid, Ford Focus, and Oldsmobile Alero.
Domestic Trucks/Vans/SUVs: Chevy Astro, Chevy Silverado, Chrysler Town & Country, Chrysler Voyager, Dodge Dakota, Dodge Durango, Ford Explorer, Ford Pickup, GMC Yukon, and Jeep Wrangler
Foreign Cars/Trucks/Vans/SUVs: BMW X5, BMW525i, MercedesC230, Mercedes ML500, Toyota Echo, Toyota Highlander, and others including manufacturers like Isuzu, Mazda, and Mitsubishi

Among the best content features of the new Mitchell 1 Mechanical Labor Estimating Guide:

Domestic labor times include both factory warranty times and researched Mitchell 1 repair times
Import labor times include researched Mitchell 1 repair times
All applicable times include additional and combination times
All information is inspected throughout the year to ensure the most accurate and updated labor times upon release
Skill level codes help users assign each job to the right technician
General manufacturer information
VIN decoding information

The 2003 Guide's best formatting features include:

An alphabetical index that takes advantage of the detail created in Mitchell's new relational database, which allows for an extremely fast and simple search that takes users where they need to go immediately
Tabs to each manufacturer for the fastest navigation available
A Quick Group Index at the top of each manufacturer's index takes users straight to the group needed within the text
All body text information is model-specific making navigation fast and efficient

(Top)

MITCHELL 1 ENHANCES POPULAR ONDEMAND5 REPAIR AND ESTIMATOR INFORMATION SYSTEMS: New OnDemand5 Version 5.1 More Savvy, Sophisticated

POWAY, California (November 5, 2002) -- Mitchell 1's new OnDemand5 Version 5.1, the next generation in the sophisticated and savvy OnDemand5 repair and estimating information database, has just been released.

OnDemand5 Version 5.1, the automotive aftermarket's most comprehensive repair coverage for domestic and import vehicles, now offers an impressive multi-user capability for computer networks.

In addition, users can now choose to purchase coverage for domestic or import repair information on OnDemand5's professional interface. Version 5.1 also offers an improved search with advanced functionality that maximizes search results.

"With each new version of OnDemand5, repair shops get the most updated industry information available anywhere," said David Niemiec, vice president of marketing for Mitchell 1. "When shops are equipped with the very best, they function more efficiently and improve profitability."

Overall, OnDemand5 Version 5.1 Repair and Estimator offer the industry's most comprehensive repair coverage and parts and labor database. OnDemand5 Version 5.1 Repair includes repair information for 1983 to current year domestic and import cars, light trucks and vans. OnDemand5 Version 5.1 Estimator gives accurate labor times for 1974 to current year domestic and import vehicle models.

Powerful yet simple to navigate, the OnDemand5 Version 5.1 products also deliver a sophisticated search capability with a simple and intuitive layout.
Key features for OnDemand5 Version 5.1 Repair and Estimator include:
Categories within Repair and Estimator are streamlined to allow users to navigate between Repair and Estimator without reselecting the category
A parts and labor search that finds matching parts and labor information
Listings for new fluid capacities
An estimating quotes screen view that is completely flexible and customizable
The ability to save estimates
Single click access to TSBs and maintenance schedules
NAPA part numbers and prices included at no extra charge. A free NAPA parts catalog is included with OnDemand version 5.1 Estimator.

Additional product features and benefits include:

Single Vehicle Selection. Choose one year, make and model to access repair, estimating, or maintenance data that applies to a particular vehicle configuration.
TSBs/Recalls/Tech Tips. Helpful tools that allow users to find shortcuts and diagnostic aides for the most difficult problems.
Repair Articles, Specifications, Illustrations. Clear repair procedures, including diagnostics, enhanced by useful graphics and specifications.
Wiring Diagrams. System diagrams can be printed, usually on one page, and brought to the vehicle to speed diagnosis. A consistent format includes connector, ground and component locations.
Electrical Component Locators. Locators help technicians find important electrical components.
ScanLink Interface. A powerful diagnostic tool that helps interpret and display Snap-on scan tool data.
Quick Access. Frequently used data, such as technical service bulletins and scheduled maintenance services, is readily available.
Search Wizard. Finding key words and phrases is easier using a familiar Internet-style search interface.
Article Recall. Recall repair look-ups or estimates with a single mouse click.
Superior Content Support. Mitchell 1 technical representatives are available via toll-free phone or fax to help repair technicians find the information they need.

(Top)

MITCHELL 1 ADDS ARRAY OF NEW PARTNERS IN 2002

POWAY, California (November 5, 2002) -- Mitchell 1, the industry leader in developing automotive aftermarket repair, estimating and shop management systems, forged an array of new partnerships and alliances in 2002.

Joining the prestigious list of Mitchell 1 partners were the AAA (American Automobile Association) and CAA (Canadian Automobile Association), Alliance of Automotive Service Providers (AASP), CCITriad, O'Reilly Auto Parts, WorldPac, among others.

Each alliance with Mitchell 1 provides the partnering organization with exclusive access and/or discounts on any or all of Mitchell 1 software products including Mitchell 1 OnDemand5 Repair and OnDemand5 Estimator as well as OnDemand5 Manager, Mitchell 1's repair shop management system.

"Mitchell 1 is committed to serving as the industry leader in providing the aftermarket with the most integrated and sophisticated line of repair shop management and estimating software to improve shop productivity and profit," said David Niemiec, vice president of marketing for Mitchell 1.

The new 2002 Mitchell 1 strategic partners include:

AAA/CAA:
Now 7,500 authorized AAA/CAA service and repair facilities enjoy special discounts and exclusive promotions on all Mitchell 1 software products including OnDemand5 Repair and OnDemand5 Estimator, OnDemand5 Manager and OnDemand5.com, a Web-based version of the OnDemand system.

AASP:
Mitchell 1 formed an exclusive alliance with AASP members located in Delaware, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, Pennsylvania, Rhode Island and Texas. AASP members now enjoy discounts on all Mitchell 1 software products including Mitchell 1 OnDemand5 Repair and OnDemand5 Estimator as well as OnDemand5 Manager.

O'Reilly Auto Parts, CCI/Triad and WorldPac:
Mitchell1 now integrates with the CCITriad Aftermarket Parts Catalog allowing repair shops to electronically check inventory and order parts from select parts suppliers including O'Reilly Auto Parts. Mitchell1 is currently in the development phase of integrating the WorldPac internet parts catalog with commercial release expected before year end.

About Mitchell:
Headquartered in Poway, California, Mitchell 1 has provided quality repair information solutions to the automotive industry for more than 80 years. The Mitchell 1 family of products includes a complete line of integrated software tools designed to improve repair shop productivity. Mitchell 1's new OnDemand5 product line represents the next generation of innovative repair, estimating and management software. Mitchell 1 Premier Club, an exclusive rewards club, gives added value and services to loyal customers.

Mitchell 1 is a recipient of the ASE Blue Seal of Excellence award and currently has nine Quadruple Master Technicians and 36 Master Technicians on its editorial staff.

(Top)

NEW MITCHELL 1 MANAGER/MANAGERPLUS QUARTERLY UPDATES OFFER BEST REPAIR INFO FOR ANY VEHICLE THAT ROLLS THROUGH SHOP DOOR

POWAY, California (November 5, 2002) --Mitchell 1 now offers quarterly updates for its Manager/ManagerPlus shop management products that promise to deliver the best and most comprehensive automotive repair management software tools available on the market today.

Each quarterly release of Manager/ManagerPlus gives users a host of new data, reports, and tips for increasing shop profitability and repairing any vehicle that "rolls through the shop door."

"We have transitioned Manager/ManagerPlus into a quarterly product to give every automotive service writer "finger tip" access to the most up-to-date shop management tools and information," explains David Niemiec, vice president of marketing for Mitchell 1.

The Winner's Circle quarterly update gives existing Manager/ManagerPlus customers a wide array of new and revised shop management information including:
Valuable software updates such as new and improved reports, updated scheduled services, and database maintenance files.
A complete knowledge database of FAQ's - collected from thousands of technical support phone calls.
Business management tips from top industry consultant, Bob Copper of Elite Business Services.
A "Power Users Only" section written by Mitchell 1's seasoned training department. The information helps customers familiar with Manager/ManagerPlus get the most out of their software.
Links to the Mitchell 1 worldwide web home page where software enhancement requests can be sent to company's product management team.

The Winner's Circle quarterly update, in addition to the current six support tools already provided, help new Manager/ManagerPlus customers quickly become proficient and profitable using their newshop management system. The six additional support tools include:

Training Videos on Your Computer

More than 100 training videos are embedded in the software, giving users step-by-step software usage instruction
Organized into 13 helpful categories
Audio narration of on-screen activity

Comprehensive User's Guide

Electronic version with hot-linked table of contents
Search on any word or subject to quickly find information
Capacity to print only pages needed

Self-Instruction Workbook

Practice exercises from a demo database
Easy to read format
Pre-launch checklist workbook
Designated area to store key information such as:
-Technician and associated labor rates
-Tax rates
-Mark-up for different price levels
-Parts discounts
-End-of-day reports
-Program security
-and much more

Clear Step-By-Step Setup Document

Printed in full-color
Large fold-out format
Field-tested, proven method for installing, learning, and setting up the program
Estimated times for setting and learning the program

One Keystroke Help

Context sensitive: hit F1 on the keyboard to get information on the exact screen being viewed
Mitchell 1 technicians available via the Intranet or phone

(Top)

MITCHELL 1 CUSTOMERS CAN NOW CHOOSE FROM CCITRIAD PARTS CATALOG
First Joint Product Offering Between Two Market Leaders

POWAY, California (November 5, 2002) -- Mitchell 1's OnDemand5 Manager/ManagerPlus customers can now take advantage of the shop management system's new integration to CCITRIAD's parts catalog. This is the first integrated product offering between the two market leaders that gives Mitchell 1 customers the option to access aftermarket parts through CCITRIAD's ShopCAT system, announced David Niemiec, vice president of marketing for Mitchell 1.

The new product offering comes as the result of a recently completed technical integration of the two companies' products - CCITRIAD's ShopCAT parts lookup database and Mitchell 1's OnDemand5 Manager/ManagerPlus software. The joint offering underscores a new marketing strategy for CCITRIAD that makes formerly proprietary systems and data offerings accessible to a partner company.

"When you take the most complete shop management system available and combine it with the most comprehensive aftermarket parts catalog, you get a powerful, profit-enhancing tool for our customers, "said Niemiec. "In addition to the many new customers taking advantage of the enhanced functionality, our existing customers are also signing up for the integrated ShopCAT package."

The new product offering allows Mitchell 1 customers to use their computer modem to check the price and availability of automotive parts selected from the CCITRIAD catalog. The integration also includes CCITRIAD's EZConnect electronic connectivity software that allows a service dealer to inquire and order part electronically from nearly 14,000 stores and warehouse that operate CCITRIAD inventory systems.

Shop professionals can purchase the integrated package from their local Mitchell 1 field representative or through Mitchell 1 headquarters (888-724-6742 ext. 6313). Current OnDemand5 Manager/ManagerPlus customers can purchase the CCITRIAD ShopCAT system as an upgrade.

Headquartered in Poway, California, Mitchell 1 has evolved from solely a publishing company into a leading industry resource providing information in several forms of print and electronic media. Mitchell 1 continues to develop new information sources and pioneer technologies to meet the industry's needs.For more information on Mitchell 1 products and services, automotive professionals can log onto the company's website at www.Mitchell 1.com or call (888) 724-6742 x-6313.

(Top)


Mitchell 1 Home \| Find Rep \| OnDemand5.com \| Premier Club \| Support

	Order	Site Map	About Us	Search