During a typical day, TeamWorks saves you valuable time in every area of the shop, helping you service customers faster and more efficiently. Here’s a look at TeamWorks in action, from initial diagnosis to a fast and accurate estimate, to vehicle repair and future recommendations.

Get Customers on their way quickly.

SITUATION: It’s 7:30 a.m. and a line of customers are waiting and
checking their watches. One customer reports that the charge light on the dash stays on.

SOLUTION: Start / Symptom Wizard
TeamWorks helps you process waiting customers quickly. Simply click the Start button, enter the customers name, and you get immediate access to complete customer and vehicle history. The Symptom Wizard tells the service advisor it will take up to 30 minutes to diagnose the problem, so he tells the customer he’ll call in about a half hour with an accurate estimate.

Diagnose the problem quickly.

SITUATION: The service advisor provides the technician all the information
required to diagnose the vehicle.

SOLUTION: Click “TSB/Repair” button
Saving the symptom lets you quickly check for a related TSB, which leads to a more accurate diagnosis and faster repair time. You can also print out the color system wiring diagram to help with diagnosis.

Build accurate estimates faster.

SITUATION: The technician reports that the alternator must be replaced. Service advisor calls to confirm the estimate with the customer.

SOLUTION: Estimator
In addition to OEM part numbers and prices, TeamWorks integrates with the leading parts catalogs. The right parts combined with Mitchell 1’s field tested labor times give you accurate estimates, which boost customer confidence and increase your profitability.

Order the right parts at the best possible price.

SITUATION: The service advisor needs to order an alternator and V-belt.

SOLUTION: Electronic Parts Ordering
Mitchell 1 Manager and ManagerPlus streamlines the process of part lookup. Because you have all of the part information right in front of you, you get the right parts so you don’t waste valuable time and money with returns. Price and availability is just a click away.

Connect the service bays to the front of the shop.

SITUATION: The service advisor assigns the repair order to one of the technicians.

SOLUTION: TeamWorks Multi-User
Network TeamWorks to give everyone access to information they need:

• Service advisors can estimate repairs, check TSB’s and assign work to technicians.
• Parts advisors can quickly access parts information.
• Technicians can pull up work requested with associated diagnostic and service information.
• The service manager can run reports to analyze revenue, sales, efficiency and trends.

All of this can be done while password-protecting critical information and customizing screens to suit each employee.

Recommend work for next time.

SITUATION: During the test drive to verify the functionality of the new alternator, the technician notices the Air Conditioning isn’t working.

SOLUTION: Save Recommended Work Use the Revision feature to help your shop maximize profits while providing the best possible service to your customers. With one click, past estimates are easily converted to today’s work. Great service also means being sensitive to which repairs a customer can afford this visit and which work can safely wait until next time. TeamWorks will save work that was recommended but not performed. Your employees will automatically be alerted to this work on the customers’ next visit to your shop.

Pre-sell Maintenance and Recommended work.

SITUATION: When the customer arrives to pick up the vehicle, the service writer reviews the professionally prepared invoice and recommended work. The service advisor provides a printout of the recommended scheduled maintenance needed soon, explains the recommended AC repair and sets an appointment for that work.

SOLUTION: TeamWorks Scheduled Service Database and Revisions With complete integration to manufacturer recommended scheduled service information for each mileage interval, printing and recording future work is easy. The scheduled services database is opened and printed from the revision screen and saved for the next visit. TeamWorks helps you sell profitable scheduled services and maintain your customers’ vehicles to precise factory specifications.

More Information:

• Order Teamworks
• Teamworks Sales Brochure (.pdf)